Terms of Use | TenTotal

Inside the app, every user also reads and signs the TenTotal agreement (version 2026-11-13) before starting. Signing happens in the app, where a record of the version accepted is kept; its text is at the end of this page. Companies that subscribe are also covered by our Customer Agreement.

These Terms of Use ("Terms") govern your use of the TenTotal website and the TenTotal application (together, the "Service"), which are owned and operated by TenTotal ("TenTotal", "we", "us" or "our"). By accessing or using the Service, or by ticking a box or clicking "I agree" when that option is shown to you, you agree to these Terms for yourself and for the company or organization you act for, and you confirm that you have the authority to do so. You must be at least 18 years old (or the age of majority where you live) to use the Service. If you do not agree, please do not use the Service.

If your company has signed a separate subscription agreement with us, or has accepted our Customer Agreement, that agreement governs your company's subscription and takes priority over these Terms if the two conflict.

Accounts

Creating an account. Some features need an account. You agree to give accurate and complete information when you register and to keep it up to date. Your company's account owner decides who in the company has access and what each person can do.
Account security. You are responsible for keeping your sign-in details confidential and for all activity under your account. Tell us right away at privacy@tentotal.ca if you think someone has used your account without permission. We are not liable for losses caused by your failure to keep your sign-in details secure.
Tenant portal users. If a landlord or property manager invites you to its tenant portal, your use of the portal is also governed by your arrangements with that landlord. The landlord, not TenTotal, is responsible for the information it shows you, such as invoices and balances.

Using the Service

Licence. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service for your own business or, as a tenant, for viewing your own records.
Restrictions. You may not:
- sell, rent, sublicense, transfer or commercially exploit the Service, other than as part of your own property management business;
- copy, modify, disassemble, decompile or reverse-engineer any part of the Service, except where the law allows it despite this restriction;
- access the Service to build a similar or competing product;
- try to reach data that is not yours, test or break our security, or interfere with the Service or other users;
- use the Service to send messages that people have not agreed to receive, or otherwise break Canada's Anti-Spam Legislation (CASL) or any other law; or
- upload anything unlawful, infringing, harmful or containing malicious code.
Record-keeping tool, not advice. The Service helps you keep property, tenant, lease, billing and accounting records. It does not give legal, tax, accounting or financial advice. You are responsible for checking every amount, invoice, notice, reconciliation and report before you rely on it or send it to anyone.
Changes to the Service. We may change, suspend or stop any part of the Service at any time. If a change materially reduces a paid feature, we will give reasonable notice where we can.
Ownership. All intellectual property rights in the Service and its content (other than your data) belong to TenTotal or its suppliers. These Terms do not transfer ownership to you. All rights not expressly granted are reserved.
Your data. You keep all rights in the information you and your users enter into the Service. You give us permission to host, copy, process and display it only as needed to provide, secure and support the Service, as described in our Privacy Policy and, for customer data, our Data Processing Addendum.
Feedback. If you share suggestions or feedback, you give us a perpetual, worldwide, royalty-free licence to use it for any purpose without owing you anything. Please do not send feedback you consider confidential.

Privacy and cookies

Our Privacy Policy explains how we collect, use and share personal information, and forms part of these Terms. If these Terms and the Privacy Policy conflict about personal information, the Privacy Policy controls. Our Cookie Notice explains the cookies and browser storage the Service uses and how to control them.

Third-party services and other users

Third-party services. The Service may link to or work with services we do not control, such as e-mail delivery, sign-in providers, payment processors or AI apps you connect. Their own terms and privacy practices apply, and you use them at your own risk.
Other users. Your dealings with tenants, owners, vendors and other users are between you and them. We are not responsible for loss or harm arising from those dealings.

Indemnity

To the extent the law allows, you agree to indemnify and hold harmless TenTotal and its officers, employees and agents from claims, losses and reasonable costs (including reasonable legal fees) arising from your data, your use of the Service, your dealings with your tenants, owners and others, or your breach of these Terms or the law. We will tell you promptly about any such claim we learn of, and you may not settle it without our written consent.

Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMITTED BY LAW, TenTotal AND ITS SUPPLIERS DISCLAIM ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING MERCHANTABLE QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT PROMISE THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE OR FREE OF HARMFUL CODE, OR THAT ANY CALCULATION OR DOCUMENT IT PRODUCES WILL BE CORRECT FOR YOUR SITUATION.

Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) TenTotal AND ITS SUPPLIERS ARE NOT LIABLE FOR ANY LOST PROFITS, REVENUE, RENT OR DATA, COSTS OF SUBSTITUTE SERVICES, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES ARISING FROM THESE TERMS OR YOUR USE OF (OR INABILITY TO USE) THE SERVICE; AND (B) OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF $100 CAD AND THE FEES YOU PAID US IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. MORE THAN ONE CLAIM DOES NOT INCREASE THIS LIMIT. Nothing in these Terms limits liability that cannot be limited by law.

Suspension and termination

These Terms apply while you use the Service. We may suspend or end your access, including closing an account, if we reasonably believe you have broken these Terms or the law, if your company's subscription ends, or to protect the Service or other users. Where reasonable, we will give notice first. The sections on ownership, your data, feedback, indemnity, disclaimers, limitation of liability and general terms continue after termination.

General

Changes to these Terms. We may update these Terms. If a change is material, we will tell you by e-mail or by a notice in the Service before it takes effect. Continuing to use the Service after the change means you accept it.
Governing law and courts. These Terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there. You and we agree to the exclusive jurisdiction of the courts of Alberta sitting in Calgary, except that either of us may seek urgent injunctive relief in any court with jurisdiction. If you are a consumer, nothing in this section takes away any right you have to bring a claim where you live.
Resolving problems first. Before starting a legal claim, please contact us at privacy@tentotal.ca and give us 30 days to try to resolve the issue informally.
Electronic communications. You agree to receive notices from us electronically, by e-mail or in the Service, and agree that they satisfy any requirement for written notice.
Accessibility. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA. If something is hard to use, please tell us at privacy@tentotal.ca and we will do our best to fix it.
Language. The parties have asked that these Terms and related documents be drawn up in English. Les parties ont exigé que ces conditions et les documents connexes soient rédigés en anglais.
Entire agreement. These Terms, together with the Privacy Policy, Cookie Notice and any agreement your company has signed with us, are the entire agreement between you and us about the Service. If any part is found unenforceable, it will be limited to the minimum extent needed and the rest stays in effect. Not enforcing a term is not a waiver. "Including" means "including without limitation". You may not assign these Terms without our consent; we may assign them to a successor of our business.
Contact. TenTotal, Calgary, Alberta, Canada. E-mail: privacy@tentotal.ca.

Agreement signed in the app (version 2026-11-13)

These Terms of Use are an agreement between you, the company or person you act for, and TenTotal (“we”, “us”). By ticking the box and typing your name you agree to them on your own behalf and on behalf of that company. If you do not have authority to bind the company, do not continue.

TenTotal is software for keeping property, tenant, lease, billing and related records. It is a record-keeping tool only. It does not give legal, tax, accounting or financial advice. You are responsible for checking every amount, invoice, notice, reconciliation and report before you rely on it or send it to anyone.

You are responsible for the information you and your users enter, for having the right to enter it, for who you give access to, and for keeping sign-in details secret. You must not use the software for anything unlawful, to send messages people have not agreed to receive, or to try to reach data that is not yours.

The software is provided “as is” and “as available”. We do not promise that it will be uninterrupted, error-free, or that it will meet your needs. To the fullest extent the law allows, we disclaim all warranties, whether express or implied, including merchantability, fitness for a particular purpose and non-infringement.

To the fullest extent the law allows, we are not liable for any indirect, incidental, special, consequential or punitive loss, or for lost profits, revenue, rent, data or goodwill, however caused, even if we were told it was possible. Our total liability for any claim relating to the software is limited to the fees you paid us in the three months before the claim arose.

You agree to indemnify and hold us harmless from claims, losses and costs (including reasonable legal fees) arising from your data, your use of the software, your dealings with your tenants, owners and others, or your breach of these terms.

We may change or stop features, and may suspend access that puts the service or other customers at risk. We may update these terms; when we do, you will be asked to accept the new version before continuing.

These terms are governed by the laws of the Province of Alberta and the federal laws of Canada that apply there, and the courts of Alberta have exclusive jurisdiction.

Data and Liability Waiver

We take reasonable steps to protect your data, including encrypted connections, separate access for each company, and daily backups. No system connected to the internet is completely secure, and we cannot guarantee that data will never be lost, damaged, disclosed or accessed without permission.

To the fullest extent the law allows, you release TenTotal and its owners, staff and suppliers from all liability for any unauthorized access to, disclosure of, or loss, corruption or alteration of your data, including any data breach, whether caused by third parties, by service providers, by your users, or by a fault in the software, except where caused by our gross negligence or wilful misconduct.

You are responsible for keeping your own copies of your data. The software lets you download a full backup at any time, and you agree to do so regularly. We are not responsible for loss that a recent backup would have prevented.

You are responsible for complying with privacy laws that apply to the personal information you store about tenants, owners, contacts and others, including obtaining any consent required, and for notifying them and any regulator if the law requires it.

This waiver does not limit any right that cannot be limited by law.

Privacy Notice

We collect your name, e-mail address and sign-in details to run your account, and we keep the records your company enters so the software can work. We record when you accept these terms, the name you typed, your IP address and your browser, as proof of acceptance.

Your company's records are visible only to people your company gives access to. We do not sell your data. We do not look at your company's records unless your company switches on support access, or the law requires it.

We use service providers to host the software, store files, and send e-mail and text messages on your behalf. They process data only to provide those services.

Data may be stored or processed outside Canada by those providers. You can ask us for a copy of your personal information, or to correct it, by contacting us.

Adapted from attorney-drafted templates by General Legal, PC, released under CC0 1.0. This document is provided for the use of TenTotal and its customers; it is not legal advice to you.